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Brown's Auto Service, Inc.
Gordon Tryan - Billings, MT |
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"I know you don't get this very often but I just wanted to take the time to let you know that you have one very happy customer in Brown's Auto Service, Inc. Milt Freese and the rest of your crew do an excellent job of making sure of that. We have been using your converters now for almost 14 years. Over the last 48 years of rebuilding transmissions we have used many different converter manufacturers. Never before have we used one for 14 years. In an industry where the converter is blamed for more than its share of problems, you have listened to our issues and helped us to resolve them in very positive ways.
Our goal is not to become a transmission company that sells the most units, has the most builders, or even one that has the lowest price. We would rather be known as a company that sells high quality products and services. To achieve these goals, we have had to form strategic business alliances with vendors such as yourself to assure that our customers are getting the highest quality product available.
Our philosophy is different from many in our industry in that we believe that price is not the most important factor in the selling of our repair services or our transmissions. Our business philosophy focuses on four main areas - CRAFTSMANSHIP, PARTS, SERVICE, & LOYALTY. To be able to live up to this business philosophy we live and die based on the relationships we develop with companies like yours. Needless to say because of the strategic business alliance we have with Precision, our company has been doing extremely well.
Over the last ten years most companies in our industry have merged, gone out of business, or just simply disappeared. It is very reassuring to know that Precision of New Hampton has been there for our company and will continue to be there tomorrow. Once again thank you for the great service that your company provides our company." |
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D and E Automotive Products
Craig Budzinski - Toledo/Holland, OH |
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"I've been in the automotive industry for 20 + years. Seen a lot of companies come and go, even worked for a few of them. To do business with a company that stands behind their products is reassuring to us as a supplier and is the best insurance any shop could ever ask for.
We've HAD other converter suppliers, that's past tense for a reason. When I ask my customer if they would rather wait for a Precision if I do not have it in stock, most prefer to do so. Their ability to get me next day service helps keep my inventory from growing on hand to find units, the quality second to none.
I used to have two bins before, one for cores, one for defects. Not any more, my customers see the quality they know we stand behind what we sell and so does our supplier. Tech bulletins, tech service, and a quality product that has helped reduce our warranties to virtually none. Price is only an issue to someone who can afford to do it more than once.
The bitterness of poor quality persists long after the sweetness of low price is forgotten. That's how you determine value." |
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Eastside Transmission Service, Inc.
Randy Schepp - Madison, WI |
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"As a shop owner of 18 years, my business has counted on Precision to supply torque converters for 17 of those years. I highly recommend Precision to people looking for quality torque converters and exceptional customer service. |
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Hi-Tech Transmissions Inc.
Kam Kekich - Sheridan, WY |
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"I've been using your converters for 9 years. Thanks for the quality work and craftsmanship you put in your converters. Whether it's an RV, passenger car or a race car converter, you can count on it to be perfect. You have always been able to answer any technical questions I may have, or give me the right advice for the job. Again, thanks for making my job easier and keep up the good work." |
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Jennings Transmission Service, Inc.
Shane Smith - Goldsboro, NC |
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"For any shop considering making the change from their current supplier to Precision torque converters, I strongly recommend sooner than later. Although I don't know what my warranty ratio was specifically BEFORE Precision, it was bad! I had too many returns and all it did was cost me money. Warranties and returns make us look bad and quality is a high priority in this shop. My warranty ratio with Precision is 0.61% and my shop runs an average of 250 units through a month. Needless to say, I am very pleased. The only thing I would have done differently would have been to start buying all of my converters from them at once instead of moving in gradually." |
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Jerry's Transmission Service
Paul R. Dostie & Brian B. Dostie - Guilford, CT |
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"Since we have been using your converters, we have less than a 1% return on over 1,100 units used in the last two years. Of the 1% that we returned, some of them were not torque converter failure but you kindly replaced them for us without any conflict. We have been extremely pleased with the quality of your product because it directly affects our quality. We have been in business for over 43 years in one location, so quality is very important to us. We give a one-year unlimited mileage warranty with each unit and your product has met our demands.Due to the fact that we are located on the east coast and you are in the mid-west, it is important to us that we receive our converters in a short time frame. You have been extremely accommodating to us in regards to your prompt delivery service. Thanks again and we will continue to use your excellent product." |
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KNC Trans Parts Co.
Sam Hall - Cookeville, TN |
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"Before starting my own business, I spent the last 29 years working for the world's largest high volume torque converter rebuilder in the industry. For 22 years, I was the Eastern Divisional Sales Manager overseeing 26 sales staff. I left that position for several reasons; one of them being the decline in the quality of Product I sold.
Precision of New Hampton owners, Dennis & Leslie Hansen, as well as all of their employees, are committed to producing a high quality torque converter. Precision has the most knowledgeable sales and customer service staff in the industry. My company has sold over 8,000 Precision converters during the past ten months. We are happy to say that our warranty rate is wonderful. It is a pleasure for me to go into my customer's transmission shops and find happy owners, builders, and R & R staff. They are happy because of the high quality of Precision converters.
High volume torque converter rebuilders today use 1970 to 1980 technology. Over the past decade, Dennis has had the foresight to position his company, Precision of New Hampton, into the mainstream of the 21st century with a high quality product. Precision of New Hampton, without a doubt, is the best out there." |
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Livengood Trans
Mike Livengood - Union, MO |
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"I have been doing business with Precision Converters for over 17 years and that is because of the quality product and service that they provide. I also don't have to worry about comebacks. If there is ever a problem, Precision will back their product 100%.
I had used several converter companies in the past before I switched to Precision. The more that those other companies grew, the less quality they had to offer. That is not the case with Precision. They focus on QUALITY even as their company continues to grow. That is why I use Precision Converters!
I also receive 1 day shipping from a local warehouse which is very convenient for me and it helps to keep my inventory costs down. The converters that I do keep in stock are delivered to me every 3 weeks by the Precision truck at no cost to me. Now THAT is service.
Everyone at Precision is very friendly and helpful. When I have a question, they have the answer for me. Precision knows their converters.
I am very pleased with Precision. They are the only converter source for my shop." |
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Pioneer Park Transmissions
John Skender - Peoria, IL |
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"Since we switched to Precision converters, our comebacks have virtually disappeared. We are able to give a 3 year 36,000 mile warranty on our rebuilds because of our workmanship and confidence we put into the highest quality parts that are available to us. That's the reason we use Precision.
The sales staff at Precision are really easy to talk to and very helpful. They always have answers to my questions. Other converter companies that I had used are not only inconsistent with part numbers and information but truly pale in comparison when put against Precision in overall service." |
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Plano Transmission
Jeff McLeod - Plano, TX |
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"When salesmen come in trying to sell me their brand of torque converters, I just tell them I use Precision of New Hampton, Inc. torque converters. The conversation usually ends there with them saying 'they just can't compete' with Precision of New Hampton, Inc. Hands down, you are the best torque converter company we have ever used. You care about your product and your customers." |
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